Return Policy

Returns & Exchanges

Our policy for returning an item for an exchange or refund lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be accompanied with a copy of the original receipt.

Non-returnable items:
  • Gift certificates
To complete your return or exchange, we require a receipt or proof of purchase and an explanation of why the item is being returned.

There are certain situations where no refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery will not be refunded, rather be credited towards another product from Alpen Schatz and treated as an exchange.
  • Any item which was custom or special ordered

Exchanges
Should you have received the wrong size and need to exchange it for another size, send us an email explaining what needs to be exchanged and then post us your item, including the full explanation, to: ALPEN SCHATZ LLC, PO Box 823(USPS) , 100 W Colorado Ave (UPS FedEX), Telluride CO 81435, United States. Include your contact information (email & phone number and return address) with the return. There is a $10 exchange fee to cover the return shipping. Please either send a check or authorize us to charge this fee on the original card used to purchase the product.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you or you may ask that a different item or size be shipped to you equating to the value of the item returned. Shipping will be your responsibility along with the $10 exchange fee we charge for all exchanges.

Refunds 
Should an item be returned for a refund, please enclose a full explanation of why it is being returned along with your contact information. When it has been received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where no refunds are granted:

  • The item is not in its original condition, is damaged or missing parts for reasons not due to our error.
  • The item that is returned is more than 30 days after delivery and will not be refunded, rather be credited towards another product from Alpen Schatz and treated as an exchange.
  • Any item which was custom or special ordered

Late or missing refunds 
If you haven’t received a refund after we have notified you we are processing the return and approved the refund, first re-check your bank account. (Refunds can take up to 10 days to appear on your account once refunded on our end.)
Next contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at boutique@alpenschatz.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale and clearance items cannot be returned or refunded.

Shipping
To return your product, you should ship the item to:

ALPEN SCHATZ LLC, PO Box 823(USPS) , 100 W Colorado Ave(UPS or FedEX), Telluride CO 81435, United States

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Insurance

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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